Are you reluctant to voice your opinions for fear they will be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you’ve learned how to apply them, these skills enhance your influence and help you achieve your goals. This one-hour course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of communicating with confidence, explores the construction of trust and credibility and clarifies how trust and credibility result in confident communications.
Visit the UMBC SkillSoft website for a Quick Start Guide, FAQs, and the link to log in to SkillPort. This module is Course Number: comm_21_a01_bs_enus
For more information about the Business Exploration Series courseware, click here.
To schedule a department presentation about using SkillSoft for professional development, call ext. 5-6262 or e-mail firstname.lastname@example.org.