SkillSoft Topic of the Month: Conquering Conflict Through Communication

How many times have you said nothing because it was “good for the team” or got angry before thinking over a situation? These examples illustrate the importance of communication in the workplace. Communication is more than what you say, it is what you don’t say, how you listen to others and how you listen to what you say. At the end of this course, you will have the skills you need to listen actively, use feedback in your teams, sensitively communicate verbally and nonverbally and assume the best of your team members.

Visit the UMBC SkillSoft website for a quick start guide, FAQ and the link to log in to SkillPort. This is module course number TEAM0214.

For more information about the Business Exploration Series courseware, click here.

To schedule a department presentation about using SkillSoft for professional development, call ext. 5-6262 or e-mail hrtraining@umbc.edu.

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