SkillSoft Topic of the Month: Conquering Conflict Through Communication

How many times have you said nothing because it was “good for the team” or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It’s what you don’t say, how you listen to others, and how you listen to what you say. At the end of this course, you’ll have the skills you need to listen actively, use feedback in your teams, sensitively communicate verbally and nonverbally and assume the best of your team members. In this course, you will learn the following skills: proactive listening, how to defuse conflict through feedback, how to communicate with sensitivity and how to use guided problem-solving to effectively reduce conflict.

Visit www.umbc.edu/skillsoft for a SkillSoft Demo, FAQs, Quick Start Guide and the link to log in to SkillPort. This module is Course Number TEAM0214.

To schedule a department presentation about SkillSoft, call ext. 5-6262 or e-mail hrtraining@umbc.edu.

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