This set of modules is for anyone who needs to effectively manage e-mail. The three one-hour modules below will give you success strategies for the various facets of e-mail communication. The first module addresses proper use of e-mail etiquette and gives you tips on how to create e-mails that are effective, acceptable and will be taken seriously. The second module gives you insights into the importance of sending e-mails to the right distribution list, how to redistribute e-mails appropriately and the sensitivities of copying an e-mail. The third module gives you effective strategies for staying on top of the e-mail pile – how to sort, filter, organize, delete and recover emails. Taking all three will ensure that you are an e-mail whiz!
· Using E-mail and Instant Messaging Effectively Course Number: comm_17_a01_bs_enus
· Addressing and Redistributing E-mail Course Number: comm_17_a02_bs_enus
· Managing Your E-mail Course Number: comm_17_a03_bs_enus
Visit www.umbc.edu/skillsoft for a SkillSoft Demo, FAQ’s, Quick Start Guide and the link to log in to SkillPort.
For more information on SkillSoft or to schedule a department presentation, call ext. 5-6262 or e-mail hrtraining@umbc.edu.
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