Poor communication is often blamed for discord, errors and misunderstandings in the workplace. This course covers strategies to establish intent (both yours and others’), assertive communication techniques, how to give constructive criticism and how to positively receive criticism on your own behavior. You will also learn the important skill of effective questioning: how to use questions in a non-threatening way to direct or encourage a conversation, to uncover hidden feelings or motives and to persuade.
Click here for a SkillSoft Demo, FAQs, Quick Start Guide and the link to log in to SkillPort. This module is Course Number: comm_02_a03_bs_enus.
To schedule a department presentation, call ext. 5-6262 or e-mail hrtraining@umbc.edu.
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